Privacy policy

Last updated: February 3, 2026

Pigmentori operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pigmentori is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. Personal information does not include information that has been anonymized or aggregated.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Order and transaction information including products viewed, added to cart, purchased, returned, or exchanged, order history, delivery status, and related communications.
  • Payment information including payment method type, transaction identifiers, and payment confirmation details. Payment card data is processed securely by authorized payment providers and is not stored by us.
  • Account information including account preferences, saved addresses, and communication settings.
  • Communications with us including messages sent via email or customer support forms.
  • Device and technical data including IP address, browser type, device identifiers, and approximate location data.
  • Usage information including how you interact with the website, pages visited, time spent, and referral sources.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, or subscribe to communications.
  • Automatically through the Services via cookies and similar technologies when you browse or interact with the website.
  • From service providers that support website functionality, payments, shipping, analytics, and customer support.
  • From partners involved in logistics, payment processing, or marketing activities, where permitted by law.

How We Use Your Personal Information

We use personal information for the following purposes:

Provide, Operate, and Improve the Services

To process orders, arrange delivery, handle returns, manage accounts, respond to inquiries, and improve website functionality and user experience.

Email Communications and Marketing

With your consent where required by law, we may use your email address to send order confirmations, service-related messages, and marketing communications such as updates or product-related information.
You may unsubscribe from marketing emails at any time using the link included in our emails. Transactional or service-related messages may still be sent where necessary.

Analytics and Website Performance

To understand how visitors use the website, improve content, optimize navigation, and ensure the Services function properly.

Security and Fraud Prevention

To detect, prevent, and investigate fraudulent, unauthorized, or illegal activity and to protect the security of the Services.

Legal and Regulatory Obligations

To comply with applicable laws, regulations, legal requests, and to enforce our policies.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services.

Cookies may be used to:

  • Enable core website functionality
  • Remember preferences and cart contents
  • Analyze website traffic and performance
  • Support marketing and advertising activities where permitted

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. Where required by law, we request your consent before placing non-essential cookies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With service providers that perform services on our behalf, including payment processing, order fulfillment, shipping, website hosting, analytics, and customer support.
  • With marketing and advertising partners, where permitted, to deliver relevant communications and measure campaign effectiveness.
  • With legal or regulatory authorities when required to comply with applicable law or legal processes.
  • In connection with a business transaction such as a merger, acquisition, or asset sale, subject to applicable data protection laws.

We do not sell personal information.

Third Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention of Your Information

We implement reasonable technical and organizational measures to protect personal information. However, no system is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices (EU & UK)

If you are located in the European Union or United Kingdom, you may have the following rights under applicable data protection laws:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to request deletion
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent where processing is based on consent

You may exercise your rights by contacting us using the details below. We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred outside your country of residence. Where such transfers occur, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at pigmentori8@outlook.com or contact us at 5, Austin Avenue, Stockton-on-Tees, England, TS18 3QN. For the purpose of applicable data protection laws, we are the data controller of your personal information.