Shipping policy

This Shipping Policy outlines how orders are processed, shipped, and delivered. It applies to customers located within the European Union and selected international destinations.

1. Shipping Locations

We currently offer shipping within the European Union and to select international destinations. Availability of shipping services and delivery times may vary depending on the destination country and local regulations. If your country is not listed at checkout, shipping to that location may not be available at this time.

2. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. During periods of increased order volume, processing times may be slightly extended. If a significant delay occurs, customers will be notified by email.

3. Shipping Times & Rates

We offer free shipping on all orders. Estimated delivery times are as follows:

European Union

  • Free Standard Shipping: 1–5 business days
  • Cost: Free of charge

International Shipping

  • Free International Shipping: 1–5 business days
  • Cost: Free of charge

Delivery times are estimates and may be affected by external factors such as customs clearance, carrier operations, weather conditions, or other circumstances beyond our control.

4. Shipping Carriers

We work with reliable international and regional carriers, including but not limited to:

  • USPS
  • UPS
  • DHL
  • DPD

Local postal services, where applicable. The specific carrier used for your order depends on the destination, logistics route, and package characteristics.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Please allow 24–48 hours for tracking information to become active. Tracking updates are provided by the shipping carrier and may vary depending on destination and service conditions.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, import taxes, or additional charges imposed by the destination country. These charges are not included in the product price and are the responsibility of the customer. We recommend contacting your local customs authority for further information before placing an international order.

7. Shipping Issues & Lost Packages

If your package is significantly delayed or lost in transit, please contact us at pigmentori8@outlook.com.

We will work with the shipping carrier to investigate and assist in resolving the issue.
We are not responsible for packages marked as “Delivered” by the carrier but reported as lost or stolen. Please ensure your shipping address is correct at checkout.

8. Returns & Exchanges

For information regarding returns or exchanges, please refer to our [Return & Refund Policy.]