Refund policy
This Return & Refund Policy applies to purchases made through our store and is designed in accordance with applicable European Union and United Kingdom consumer protection laws. Please read this policy carefully before submitting a return request.
Return Period
We offer a 30-60days standard return period, which means you have 30-60 days from the date you receive your item to request a return.
For customers located in the European Union, this policy operates in addition to the statutory 14-day cooling-off period, as described below.
Conditions for Returns
To be eligible for a return, all items must meet the following conditions:
- The item must be in the same condition as received
- The item must be unused and unworn
- All original tags must still be attached
- The item must be returned in its original packaging
- A receipt or proof of purchase must be provided
We reserve the right to refuse returns that do not meet these conditions.
Return Process (Step-by-Step)
To initiate a return, please follow these steps:
- Contact us by email at pigmentori8@outlook.com within the return period.
- Include your order number, reason for return, and proof of purchase.
- After reviewing your request, we will send you a return confirmation email with the return address and further instructions.
- Once instructed, securely pack the item and send it to the provided address.
- Items returned without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at pigmentori8@outlook.com so we can assess the issue and provide an appropriate resolution.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Perishable goods (such as food, plants, or flowers)
- Custom or personalized items
- Personal care and hygiene products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you are unsure whether your item is eligible, please contact us before submitting a return request.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, the recommended approach is to return the original item and place a new order once the return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to an address within the European Union, you have the legal right to cancel or return your order within 14 days, without providing any reason.
Returned items must meet the same condition requirements outlined above and include proof of purchase.
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval status of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing occurs within 10 business days
- Additional time may be required by your bank or payment provider
If more than 15 business days have passed since refund approval, please contact us at pigmentori8@outlook.com.
Return Shipping Costs
- For standard returns, the customer is responsible for return shipping costs
- For damaged, defective, or incorrect items, return shipping costs are covered by us
Shipping costs are non-refundable unless otherwise required by law.
Contact Information
For any questions related to returns or refunds, please contact us at pigmentori8@outlook.com